This guide will help you complete the onboarding, in order to create a Big Football Day Event.
Please note: If you are also a Wildcats or Comets provider please click here.
Also, at the end of this guide we have a troubleshooting section to assist with any further questions you have.
This is the LINK you will need to start: https://play.englandfootball.thefa.com/Onboarding
- Start typing your club or provider name to find it in the list, and select the Club in the drop down list.
If you can't find your club - click here: Troubleshooting:
- Then you will need to add the Club ID or Application ID:
For Clubs, this can be found by logging in to Club Portal. Organisation ID is displayed at the top right of the screen. For Programme Providers, this can be found by logging in to FA Events. Application ID is displayed by hovering over your programme logo within the "Applications" tab.
For Club ID - this can be found by logging in to FA Club Portal.
For Application ID - this can be found by logging in to FA Events. This is displayed by hovering over your programme logo within the "Applications" tab - Tick the 'I'm not a robot' captcha and Click 'Claim your club'.
- If your details are correct you'll be taken to the 'Is this your club?' page. Click 'Yes, Create Account'
- If you don't have an account 'Sign up' using the registration form or if you already have an account click the 'Sign in' button in red (below Sign up)
- Agree to the Terms and conditions and then click 'Continue' to claim your club.
- You should then be redirected to your clubs Admin area.
Please note: If you are not redirected to your clubs Admin area, please go to the main page (https://play.englandfootball.thefa.com/) make sure you're logged in, click the person icon in the top right and then admin area in the drop down list.
(You can then bookmark your admin area page to access this quicker in future)
Troubleshooting:
There are a few potential reasons for you not being able to Claim your club profile.
Can't find club / Club not listed
If you can't find your club or your club is not listed in the results, Please reach out to Clubspark Customer Service with your full club details and our support team will reach out to the FA to provide more information.
Club ID or Application doesn't match
- If you are also a Wildcats or Comets provider instead of claiming your club you should have been sent an invitation to register and accept your club. If you have not received an invite yet, please contact customer support to get this re-sent.
- For Club ID - this information can be found by logging in to the FA Club Portal. Organisation ID is displayed at the top right of the screen.
- For Application ID - this can be found by logging in to FA Events. This is displayed by hovering over your programme logo within the "Applications" tab
If you are still seeing 'This Club ID does not match your club' please click the 'Contact Customer service' button.
Club already claimed
If your club has already been claimed, you can reach out to Clubspark customer service, who will contact the Club admin who has claimed this,